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Coffee Beans
All Coffee Beans
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Refund policy
How long you have
- Coffee (roasted beans, ground coffee and capsules): within 24 hours of delivery, as long as the pack is sealed and in its original condition.
- Everything else (tools, machines and accessories): within 7 days of delivery.
Conditions
- The product is unused, in its original condition and packaging.
- Include your order number or invoice.
Opened coffee
For food safety and quality, roasted beans, ground coffee and capsules cannot be returned or exchanged once opened, unless there is a manufacturing defect.
Damaged or wrong items
If you receive a damaged item or something other than what you ordered, contact us within 48 hours of delivery with photos, and we will replace it or refund it in full at no extra cost. For coffee, please contact us before opening the pack: an opened pack can only be returned for a manufacturing defect.
Refunds
- We issue the refund within 24 hours of approving the return, to the same payment method you used.
- Payment providers and banks usually take 7 to 14 working days to show it in your account.
- If the refund has not reached you after 14 working days, please contact the bank that issued your card.
- Delivery fees are non-refundable unless the mistake was ours.
To start a return
Send us your order number and the reason for the return.
Contact us
Email: hello@mahaseelcoffee.ae
WhatsApp: +971 56 408 3031