Privacy policy

We keep this plain: what we know about you, why, and who we share it with.

1. What data are we talking about?

  1. What you do in the store and the app: what you viewed, searched for, added to your cart or wishlist, bought and shared. This is the data we mainly rely on.
  2. Order details: when you buy, we need your name, phone number, delivery address and email to prepare and deliver your order and to contact you about it.
  3. What you ask us to contact you about: for example the WhatsApp number you leave in «Notify me when available», used only to contact you about that request.
  4. Technical data in the app: a notification token, to send the notifications you choose; and crash reports, to fix problems — these are not linked to your identity.

What we do not collect: your card details (payment goes through certified payment providers and we never see them), your location, your contacts or your photos.

2. Why we use it

  • To understand what our customers need: knowing what people look for and prefer shapes what we buy, so we stock what you actually want.
  • To make shopping easier: putting what you need in front of you instead of making you search for it.
  • To fulfil your orders and contact you about them.
  • Offers and marketing notifications: only if you turn them on, and you can turn them off at any time.

3. Who we share it with

We do not sell your data. We share only what is needed with:

  • Shopify: the platform our store runs on.
  • Payment providers: to complete your payment.
  • Shipping companies: your name, phone number and address, to deliver your order.
  • Google Firebase: to send app notifications and crash reports.
  • Advertising platforms (Meta, TikTok and Google): we send them your activity in the store and the app, with some identifiers in an encrypted (hashed) form that cannot be read, such as your email and phone number, to measure our ads and show them to people who are interested. On iPhone this only happens if you allow tracking when Apple asks.

4. How long we keep it

  • Order records are kept as long as they are needed for accounting, warranty and legal requirements.
  • Your activity is linked to a random identifier for your device, and to your account only when you are signed in.

5. Your rights

  • You can ask to see, correct or delete your data at any time.
  • You can delete your account in the app (Account → Delete account) or at mahaseelcoffee.ae/apps/wishlist/account/delete.
  • You can turn notifications off in the app or in your phone's settings.
  • You can delete or block cookies in your browser settings.

Contact us

Email: hello@mahaseelcoffee.ae
WhatsApp: +971 56 408 3031